Welcome to KOZY (“we,” “our,” or “us”).

Your privacy matters to us. This Privacy Policy explains how KOZY collects, uses, and protects your information when you visit www.thekozybed.com, make a purchase, subscribe to our emails, or otherwise engage with our brand.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information:

Your name, email address, shipping and billing address, phone number, and payment details (processed securely by our payment partners).

Automatically Collected Data:

Information about your browser, IP address, device type, and browsing activity through Squarespace’s analytics tools and cookies.

Communications:

Any information you share when you contact us through email, forms, or social media.

2. How We Use Your Information

We use your data to:

·      Process and fulfill your orders.

·      Communicate with you about purchases, updates, or customer support.

·      Send newsletters or promotional emails (only if you’ve opted in).

·      Improve your shopping experience and website functionality.

·      Analyze traffic and user behavior through Squarespace Analytics and other trusted tools.

·      Protect against fraud, errors, and misuse of our site.

3. Cookies and Tracking Tools

Our site, hosted on Squarespace, uses cookies and similar technologies to enhance your browsing experience.

Cookies help us remember your preferences, process orders, and understand how visitors use our site.

You can manage cookie preferences directly through your browser settings. For more information, visit Squarespace’s Cookie Policy.

4. How We Share Your Information

We only share your information with trusted service providers who help us operate our business, such as:

·      Squarespace: website hosting and analytics

·      Secure payment processing providers: all payments are processed securely through reputable third-party providers.  

·      Shipping carriers: order delivery and tracking

·      Email platforms (e.g., Squarespace Email Campaigns, Flodesk, Outlook etc.): newsletters and marketing

These providers only access the information needed to perform their services and are contractually obligated to protect your data.

We will never sell or rent your personal information.

5. Email Marketing

If you sign up for our newsletter or opt in at checkout, you may receive occasional updates, promotions, and KOZY news.

You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Your Rights

Depending on where you live, you may have the right to:

·      Request a copy of your personal information.

·      Ask us to correct, update, or delete your information.

·      Withdraw consent for marketing emails.

To make a request, contact us at hello@thekozybed.com.

7. Data Security

We use SSL encryption and rely on Squarespace’s secure infrastructure to protect your information.

We partner with trusted third-party payment processors to ensure all transactions are handled safely and securely. Your payment information is encrypted and never stored on our servers.

8. Data Retention

We retain your information for as long as necessary to fulfill your order, maintain business records, or comply with legal requirements.

9. Third-Party Links

Our website or emails may include links to other websites or social platforms.

We are not responsible for the privacy practices or content of those third parties.

10. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect data from them.

11. Updates to This Policy

We may occasionally update this Privacy Policy. Any changes will be reflected on this page with a new “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your data, reach out to us at:

KOZY

Hello@thekozybed.com
www.thekozybed.com