Welcome to KOZY (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website www.thekozybed.com (the “Site”) and any purchase made through it. By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. About KOZY

KOZY is a premium pet lifestyle brand offering luxury orthopedic dog and cat beds and accessories. All products are designed with comfort, quality, and style in mind.

2. Use of Our Website

You may use this Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in a way that violates any applicable laws or regulations.

• Attempt to interfere with the Site’s security or proper functioning.

• Copy, reproduce, or distribute any part of our content or imagery without written consent.

All content on this Site — including text, images, logos, and designs — is the property of KOZY and is protected by copyright and trademark laws.

3. Product Information

We strive to display our products as accurately as possible, including descriptions, colors, and dimensions. However, slight variations in color or texture may occur due to screen settings and lighting.

All prices are listed in U.S. dollars (USD) and are subject to change without notice.
KOZY reserves the right to discontinue products or update pricing at any time.

4. Orders and Payment

All orders placed through our website are subject to acceptance and availability.
Payment must be made in full at the time of purchase through our secure payment partners.

We reserve the right to:

• Refuse or cancel any order if fraud or unauthorized activity is suspected.

• Limit quantities per customer or per order.

5. Shipping

We currently ship within the United States. Shipping times and rates are displayed at checkout and may vary by location.

Once your order is shipped, you’ll receive a confirmation email with tracking details. KOZY is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

6. Returns and Exchanges

Your satisfaction is important to us. We accept returns or exchanges within 14 days of delivery on unused products in their original packaging.

To initiate a return, please contact us at hello@thekozybed.com with your order number.
For full details, visit our Shipping & Returns page.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

• Custom or final-sale items cannot be returned.

7. Intellectual Property

All content on www.thekozybed.com, including but not limited to text, product descriptions, images, graphics, logos, and videos, is owned by KOZY and protected under U.S. and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written consent.

8. Promotions and Discounts

Occasionally, KOZY may offer promotional codes or discounts.
These cannot be combined, transferred, or redeemed for cash unless otherwise stated.
We reserve the right to modify or cancel promotions at any time.

9. Limitation of Liability

To the fullest extent permitted by law, KOZY is not liable for any indirect, incidental, or consequential damages arising out of the use of our products or website.
Our total liability for any claim related to your purchase shall not exceed the amount paid for that product.

10. Warranty Disclaimer

All KOZY products are crafted with care and intended for household pet use.
However, we make no guarantees that our products will be suitable for every pet or household situation.
We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

11. Privacy

Your use of our website is also governed by our Privacy Policy.
By using our Site, you consent to the collection and use of your data as outlined in that policy.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law principles.

Any dispute or claim shall be handled exclusively in the courts of Miami-Dade County, Florida.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be posted on this page, with an updated effective date. Continued use of our Site following any changes means you accept the revised Terms.

14. Contact Us

If you have questions about these Terms or any of our policies, please contact us at:

KOZY

Hello@thekozybed.com
www.thekozybed.com